Case Study #4

Leading a transformational change process

A VP of a global company had a reputation for being focused, fast-paced and action orientated. She was appointed to lead an organisation-wide, high stakes transformational change programme, the success of which was dependent on sustaining a culture of collaboration, cross functional teamwork and innovation.

Challenges

A 360 feedback and feedforward process revealed an inconsistent communication style that derailed collaboration and a reputation for not listening. This style was negatively impacting relationships with key partners which cascaded down to the operational teams causing noise and negativity. All of which was slowing down progress with the change programme.

As an experienced executive, I have participated in a variety of leadership development programs and while they were helpful, they were not specifically tailored for me. The Stratagem custom coaching directly led to my most successful professional year.
VP - Global Information Services Company
Stratagem’s Intervention

A Stratagem coach partnered with her to identify what she wanted to work on and focused on enabling her to:

  • Reflect on her existing communication styles and reposition key messages

  • Expand her range of both communication and influencing styles

  • Engage in experiential learning with a corporate actor to build influencing skills

  • Map out a new communication strategy for engaging with key partners

  • Create opportunities to reframe her brand to be seen as a positive change leader

Impact
  • Learnt new capabilities
  • This leader learnt to adapt her message to better communicate and connect with audiences

  • She began to tailor her messages to resonate up and cross-functionally with non-technical teams. This decreased friction and led to greater engagement and inclusion

  • Reversed negative branding and built positive profile as a change leader

  • Feedback from peers affirms that she is now seen as willing to listen and as collaborative

  • Her manager has observed a real change in the way she engages, leading to faster execution of the strategy and commitment and engagement from all parties

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