Case Study #1

How leaders in an Information Services Company used coaching to engage their staff and promote a culture of respect, inclusion and teamwork

Our client is a global Information Services company. Following a restructure, problems began to arise between the internal teams.

Challenges
  • Tussles over the ownership of the strategy

  • A lack of collaboration

  • Continual complaints over a lack of clarity around roles and responsibilities

Business Consequences
  • A lack of flexibility and inefficient working practices

  • Overspend in the use of external agencies instead of using in-house resource

  • Increased staff turnover

  • Low staff morale, engagement, and wellbeing

Working with the Stratagem team is stimulating and enjoyable. They add value by getting under the skin of our business so much that they feel part of the team, whilst maintaining objectivity to challenge our thinking and help us find practical, innovative ways to engage and develop our people.

VP Information Services Company
Stratagem’s Intervention

Executive Coaching for all the Directors

  • Individual coaching sessions over 6 months for each of the Directors

  • The use of a psychometric profiling tool to raise their self-awareness and promote inclusion

  • Individual 360 feedforward interviews that engaged managers, peers and direct reports

  • Experiential coaching sessions as required

Engagement semi-structured qualitative interviews

  • Qualitative research in the form of one-to-one interviews from the wider team

  • Insights into the perceptions and ideas about the issues and how to move forward

  • Outputs enabled a bespoke design for the focus of future team coaching sessions

Team coaching sessions

  • Three team coaching sessions to achieve alignment around, culture, strategy and process

  • Facilitated project meetings to encourage and embed a culture of collaboration

Programme Outcomes

Stratagem working in partnership with the sponsor, designed a blend of engagement methods, executive and team coaching sessions to achieve the following outcomes.

  • Enable leaders to drive a ‘one team’ culture

  • Achieve alignment and connectivity between all the teams

  • Increase the resourcefulness and resilience of key players

  • Build the skills of the leaders to lead embed cultural change

Impact
  • 100% retention of all partners

  • Clarity concerning roles and responsibilities and a reduction in the use of agencies

  • Process efficiency – agreed criteria to collect data to inform marketing initiatives

  • Jointly agreed processes to improve efficiency

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